Healthcare Outsourcing Services

At O2D you are assured multi dimensional service and support. Health care services by O2D are housed under one roof to felicitate better quality and service.

O2D provides high-value health care outsourcing and technology solutions to health care providers. Core areas of our BPO solutions are, independent medical peer review services including medical billing auditing, coding compliance, data services, utilization review, medical record review and quality analysis for health care providers with a unique combination of statistical and clinical expertise.

As we rediscover ourselves as a health care powerhouse, we deliver unmatched business value to customers through a combination of operational excellence, quality frameworks and service delivery innovation. O2D understands the value and importance of PHI. We align our quality policies with our customers to ensure compliance and integrity.

As hospitals, physician practices & clinics across the world are looking at cost-saving measures to counter the elevated healthcare expenses, they prefer to outsource their tasks to O2D. O2D’s medical transcription services will meet all your transcription needs in a cost-effective and quality-driven atmosphere with competitive rates meeting the best standards of the industry.

We ensure that the business adheres to the strict definition of HIPAA standards. We take total care of your Transcription needs, allowing you to focus on your core areas of work.

Customer Benefits

Our Medicare Offerings:

• Clinical Services
• Claims Processing
• Contact Center Services
• Enrolment Services
• Credentialing
• Enterprise Business Analytics
• Health Care Legal and Compliance
• Billing and Collections
• IT Development
• Language Interpretation Services

Our Clinical Services mainly emphasize on:

• Medication Therapy Management
• Pharmacy Helpdesk
• Therapeutic Interchange
• Coverage Determination
• Chart Review and Coding
• Formulary Management

Claims Processing services

• Receipt of Paper and EDI Claims
• Real Time Claims Processing
• Identification and Management of Overpaid Claims
• Calculation and Processing of Late Payment Interests
• Storage and Retrievals
• Digital Image Processing
• Online Updating
• Data Cleansing

The Credentialing process verifies physicians/clinicians in terms of their:

• License
• Experience
• Certification
• Education
• Training
• Malpractice and Adverse Clinical Occurrence
• Clinical Judgment
• Technical Capability
• Character in Professional Practice

Our services related to Enterprise Business Analytics are:

• Claims Analytics
• Report Design, Development and Testing
• Operations Support Reporting
• Management Reporting

The compliance team is responsible for:

• Development, implementation and updating of compliance policies and procedures
• Monitoring the development of systems and procedures for compliance with CMS requirements

• Monitoring the information system technology on privacy matters related to the security of Protected Health Information

• Training and educating employees on compliance requirements at every level
• Preparing, implementing and monitoring internal audit programs and their outcomes
• Administration of disclosures of all PHI, other than routine disclosures for health care operations
• Providing support and feedback to Internal Audit Team and Audit Compliance Team

• Implementation of processes for receiving, documenting, tracking, investigating, and taking actions against all complaints, concerning the client’s policies and procedures, in collaboration with other similar functions and, when necessary, legal counsel

• Developing and monitoring a compliance grievance process related to employee’s complaints and subsequently, administering corrective actions

Billing and Collection

• Data Preparation
• Accounts Payable and Receivable
• Payment Tracking
• Risk Management
• Report Generation
• Risk Sharing and Yearly CMS Payment Reconciliation

Software Development Services

• Business Analysis and System Design
• Technology Architecture Consulting
• Application Software Development
• Maintenance and Technical Support
• Production Support
• Troubleshooting
• Resolution of Issues
• Managing Updates and Patches
• Medical Billing & Coding
• Medical Animation and Illustration

Satisfaction Guarantee by O2D:

To render excellent and consistent service to all our clients, we have relationship managers and regional managers who take personal care of each of our accounts. O2D follows standards established by the AAMT to ensure high accuracy rate for all transcribed reports submitted to your health care organization.

Quality Assessment Procedure

The Quality Control Program consists of the following levels:

1. 100% Listen Review
2. 100% Compare Review with Listen Overlay
Contact O2D: http://www.outsource2day.com/Outsource-Contact.html